Privacy Policy

1 Information We Collect

We collect personal information that you voluntarily provide to us when you make an enquiry, book a tour, or contact us through our website. The information we collect includes:

• Full name and contact details (email address, phone number)
• Travel dates, destination preferences, and group size
• Pickup and drop-off locations
• Special requirements or accessibility needs
• Payment-related information (processed securely — we do not store card details)
• Any other information you choose to share with us via our contact form or email

We also automatically collect certain technical data when you visit our website, including IP address, browser type, pages visited, and time spent on the site. This is collected via standard web analytics tools (such as Google Analytics) to help us improve our website experience.

2 How We Use Your Information

We use the information we collect for the following purposes:

• To process and confirm your tour or car hire booking
• To communicate with you about your enquiry or reservation
• To provide you with pre-trip information, driver details, and itinerary updates
• To send service-related notifications (e.g. booking confirmations, reminders)
• To improve our website, services, and customer experience
• To comply with legal obligations and resolve any disputes
• To send promotional communications, only if you have opted in to receive them

We will never sell, rent, or trade your personal information to third parties for their marketing purposes.

3 How We Share Your Information

We may share your information with a limited number of trusted third parties, strictly as necessary to deliver our services:

• Drivers and travel partners — to fulfil your booking (name, contact number, and itinerary details only)
• Payment processors — to securely handle transactions
• IT and website service providers — who assist in operating our website and communications
• Legal and regulatory authorities — where required by Japanese or Australian law

All third parties are required to handle your data securely and only for the specific purpose for which it was shared.

4 Cookies and Tracking Technologies

Our website uses cookies — small text files stored on your device — to enhance your browsing experience. Cookies help us remember your preferences, analyse site traffic, and understand how visitors interact with our content.

The types of cookies we use include:

• Essential cookies — necessary for the website to function correctly
• Analytics cookies — to understand visitor behaviour and improve our site (Google Analytics)
• Marketing cookies — only if you have given consent, used for relevant advertising

You can control or disable cookies through your browser settings at any time. Please note that disabling certain cookies may affect the functionality of our website.

5 Data Retention

We retain your personal information only for as long as necessary to fulfil the purposes outlined in this Privacy Policy, or as required by applicable law. Booking records are typically retained for up to 3 years for accounting and legal compliance purposes. After this period, your data will be securely deleted or anonymised.

6 Data Security

We implement appropriate technical and organisational measures to protect your personal information from unauthorised access, loss, alteration, or disclosure. These measures include secure HTTPS encryption on our website, restricted access to personal data, and regular security reviews.

However, no method of transmission over the internet is 100% secure. While we strive to protect your information, we cannot guarantee its absolute security.

7 Your Rights

Depending on your location, you may have the following rights regarding your personal information:

• Right to access — request a copy of the personal data we hold about you
• Right to rectification — ask us to correct inaccurate or incomplete data
• Right to erasure — request deletion of your personal data, subject to legal obligations
• Right to restriction — ask us to limit how we process your data
• Right to data portability — receive your data in a structured, machine-readable format
• Right to object — object to processing for marketing or legitimate interest purposes

To exercise any of these rights, please contact us using the details below. We will respond within 30 days.

8 Third-Party Links

Our website may contain links to third-party websites, such as travel booking platforms or social media pages. We are not responsible for the privacy practices of those sites and encourage you to review their privacy policies independently before providing any personal information.

9 Children's Privacy

Our services are not directed to children under the age of 13. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information without parental consent, please contact us immediately and we will delete the information promptly.

10 Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any updates will be posted on this page with a revised "Last Updated" date. We encourage you to review this page periodically to stay informed about how we protect your information.